Privacy policy
ditto style ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.dittostyle.com (the "Site") or purchase our products.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.
Information We Collect
Personal Information You Provide
| Category | Examples |
|---|---|
| Contact Information | Name, email address, phone number, shipping/billing address |
| Payment Information | Credit/debit card details, payment method (processed securely by Shopify Payments) |
| Account Information | Email, password, order history |
| Communication Data | Messages, reviews, survey responses |
| Marketing Preferences | Email subscription status, cookie consent choices |
Information Collected Automatically
| Category | Details |
|---|---|
| Device Information | Browser type, operating system, device type, IP address |
| Usage Data | Pages visited, time spent, click patterns, referring URLs |
| Cookies & Tracking | Session cookies, analytics cookies, marketing pixels (Meta Pixel, Google Analytics 4) |
| Location Data | Approximate location based on IP address |
How We Use Your Information
We use your personal information to:
- Process Orders — Fulfill purchases, process payments, arrange shipping, and send order confirmations
- Provide Customer Support — Respond to inquiries, process returns and exchanges
- Send Order Updates — Shipping notifications, delivery confirmations, and transactional emails
- Improve Our Services — Analyze site usage, fix bugs, and enhance user experience
- Marketing (with consent) — Send promotional emails, personalized ads, and product recommendations
- Comply with Legal Obligations — Tax reporting, fraud prevention, and regulatory compliance
- Protect Security — Detect and prevent fraud, unauthorized access, and abuse
Sharing Your Information
We do not sell your personal information. We may share it with:
| Party | Purpose |
|---|---|
| Shopify | E-commerce platform, payment processing, order management |
| Shopify Payments / PayPal | Secure payment processing |
| Shipping Carriers | Order fulfillment and delivery |
| Klarna / Afterpay | Buy Now Pay Later services |
| Google Analytics 4 | Website analytics (anonymized data) |
| Meta (Facebook/Instagram) | Advertising attribution and optimization |
| Loox | Product review collection and display |
| Klaviyo | Email marketing and automation |
| Legal Authorities | When required by law or to protect our rights |
Cookies & Tracking Technologies
Our Site uses cookies and similar technologies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Shopping cart, checkout, security | Session / 30 days |
| Analytics Cookies (GA4) | Traffic analysis, user behavior | Up to 2 years |
| Marketing Cookies (Meta Pixel) | Ad attribution, retargeting | Up to 1 year |
Managing Cookies
You can manage cookie preferences at any time through:
- The cookie consent banner on our Site
- Your browser settings (most browsers allow blocking/deleting cookies)
⚠️ Disabling essential cookies may affect site functionality.
Your Rights (GDPR / CCPA / UK GDPR)
Depending on your location, you may have the following rights:
| Right | Description | Applies To |
|---|---|---|
| Right to Access | Request a copy of your personal data | 🌍 All regions |
| Right to Rectification | Correct inaccurate personal data | 🌍 All regions |
| Right to Erasure | Request deletion of your personal data | 🇪🇺 EU, 🇬🇧 UK |
| Right to Data Portability | Receive your data in a portable format | 🇪🇺 EU, 🇬🇧 UK |
| Right to Object | Object to processing of your data | 🇪🇺 EU, 🇬🇧 UK |
| Right to Withdraw Consent | Withdraw marketing consent at any time | 🌍 All regions |
| Right to Opt Out of "Sale" | Opt out of data "selling/sharing" for ads | 🇺🇸 California (CCPA) |
| Do Not Sell My Info | Honor your "Do Not Sell" preference | 🇺🇸 California (CCPA) |
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- 📧 hello@dittostyle.com
- 📍 Subject line: "Privacy Request — [Your Name]"
We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
CCPA "Do Not Sell My Personal Information"
We do not sell personal information. However, under CCPA, certain data sharing for advertising may be considered a "sale." To opt out:
- Click the "Do Not Sell My Personal Information" link in our footer
- Email us at hello@dittostyle.com
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill orders and provide customer support
- Comply with legal and tax obligations (typically 5–7 years for financial records)
- Maintain your account if you have one
You may request deletion of your data at any time (subject to legal retention requirements).
Data Security
We implement industry-standard security measures to protect your data:
- 🔒 SSL/TLS encryption for all data transmission
- 💳 PCI-DSS compliant payment processing via Shopify Payments
- 🛡️ Access controls limiting who can view your data
- 📋 Regular security reviews of our systems
No system is 100% secure. If you suspect unauthorized access, contact us immediately.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. When transferring data from the EU/UK, we rely on:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Your explicit consent where required
Children's Privacy
Our Site and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will promptly delete it.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We will notify you of material changes via email or a notice on our Site.
Contact Us
For privacy-related questions or requests:
- 📧 Email: hello@dittostyle.com
- 📍 Business Address: [Your Business Address]
- ⏰ Response Time: Within 30 days for data requests
- 🕐 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)