Refund policy
At ditto style, every phone case is a handcrafted piece of 3D relief art, custom-made for your specific phone model. Because each case is individually produced, our return policy differs from mass-produced goods.
Important: Custom-Made Products
⚠️ All ditto style phone cases are custom-manufactured products. Each 3D relief case is printed and hand-painted specifically for the phone model you selected. Due to the custom nature of our products, returns are accepted only for quality-related issues.
Non-quality issues (e.g., change of mind, wrong model selected, doesn't fit your style) are not eligible for return or refund. Please double-check your phone model before ordering.
Quality Guarantee & Return Window
| Region | Return Period (Quality Issues Only) |
|---|---|
| United States, Canada, Australia, New Zealand | 14 days from delivery date |
| United Kingdom | 14 days from delivery date |
| European Union | 14 days from delivery date (statutory cooling-off period for defective goods) |
Quality issues covered:
- ✅ Manufacturing defects (e.g., relief peeling off, structural damage)
- ✅ Item arrives damaged or broken
- ✅ Wrong item or wrong phone model shipped
- ✅ Significant difference from product photos/description
NOT covered:
- ❌ Change of mind or personal preference
- ❌ Wrong phone model selected by the customer
- ❌ Items that have been used, damaged, or altered by the customer
- ❌ Items returned without original packaging
- ❌ Gift cards and promotional/free items
How to Initiate a Return (Quality Issues)
- Contact us at hello@dittostyle.com with your order number, photos of the issue, and a description of the quality problem.
- We will review your request and respond within 3 business day with a Return Merchandise Authorization (RMA) number and return address.
- Pack the item securely in its original packaging and ship it back using a trackable shipping service.
- Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days.
Return Shipping Costs
| Scenario | Who Pays Return Shipping |
|---|---|
| Quality issue (defective, damaged, wrong item) | ditto style — we provide a prepaid return label |
| Non-quality return (if accepted as exception) | Customer — covers full round-trip shipping cost |
💡 Tip: For quality-related returns, we provide a prepaid shipping label at no cost to you. For any questions about whether your issue qualifies, contact us before shipping.
Refund Method
- Refunds will be issued to your original payment method (PayPal, credit card, etc.).
- Shipping costs are non-refundable unless the return is due to our error (wrong item shipped).
- Please allow 3–7 additional business days for the refund to appear on your statement, depending on your bank or payment provider.
Exchanges (Quality Issues Only)
Received a defective item and want a replacement instead?
- Follow the same return process above.
- Specify in your email that you'd like an exchange (same design) or a replacement (different design).
- We will ship the replacement as soon as we receive the defective item — or immediately if you provide photos of the damage.
Damaged or Defective Items
If your phone case arrives damaged or defective:
- Contact us within 48 hours of delivery at hello@dittostyle.com.
- Include clear photos of the damage and your order number.
- We will arrange a free replacement or full refund — your choice.
Late or Missing Refunds
- If you were notified that your refund was approved but haven't received it, please check your bank account first.
- If more than 10 business days have passed since approval, contact us and we'll trace the refund for you.
Contact Us
Have questions about returns? We're here to help.
- 📧 Email: hello@dittostyle.com
- ⏰ Response Time: Within 1 business day
- 🕐 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)